Terms of Service
Acceptance of Terms
By accessing the Camtinuous website or subscribing to our services, you agree to comply with these Terms of Service.
Services Provided
Camtinuous provides remote CCTV monitoring services that include:
- Monitoring live camera feeds
- Detecting suspicious activity
- Sending alerts and notifications to clients
Camtinuous does not provide physical security services, law enforcement services, or camera installation unless explicitly stated in writing.
Client Responsibilities
Clients are responsible for:
- Maintaining operational CCTV cameras
- Ensuring stable internet connectivity
- Ensuring surveillance systems comply with applicable laws
- Providing authorized access to camera feeds
Clients must ensure cameras do not violate privacy or surveillance laws.
Monitoring Alerts
When unusual activity is detected, Camtinuous may send alerts through:
- SMS
Camtinuous does not guarantee that alerts will prevent incidents or crimes.
Refund Policy
If a client is not satisfied with our services, refund requests may be submitted under the following conditions:
- Refund requests must be made within 7 days of the initial service activation
- Refunds apply only to first-time purchases
- Partial refunds may be issued based on the portion of service already delivered
Refunds will not be issued for:
- Camera system failures
- Internet outages
- Incorrect configuration by the client
- Cancellation after the refund period
Approved refunds will be processed through the original payment method.
Payment Terms
Clients agree to pay applicable service fees according to their selected monitoring plan.
Failure to pay service fees may result in suspension or termination of services.
Limitation of Liability
Camtinuous provides monitoring services but does not guarantee prevention of theft, damage, or security incidents.
To the maximum extent permitted by law, Camtinuous shall not be liable for:
- Theft
- Property damage
- Personal injury
- Security breaches
- Business losses
Clients assume responsibility for maintaining adequate security measures.
Service Interruptions
Monitoring services may be affected by:
- Internet outages
- Camera malfunctions
- Power failures
- Third-party service disruptions
Camtinuous is not responsible for interruptions outside its reasonable control.
Termination
Camtinuous may suspend or terminate services if:
- Payments are not made
- Terms are violated
- Services are misused
Clients may cancel services according to their agreement.
Governing Law
These Terms shall be governed by applicable laws in the jurisdiction where Camtinuous operates.
Contact
Email: info@camtinuous.com